Based in Northern California, Angelo Valle has an extensive background in areas such as software sales and email marketing, and has driven growth in technology startups. In an article on his personal site, Angelo Valle drew attention to strategies he employed in decreasing response times to customer email queries at a furniture rental company where he worked.
One approach involved expanding email templates to encompass standardized answers to common questions, such as when deposits will be refunded and how many people can be seated at tables. He also crafted set responses that provided comprehensive information on rental terms and prices.
Another focus was shifting from multitasking to dedicating a certain amount of time each day to answering emails. This helped ensure that emails did not contain basic errors and grammar mistakes that would indicate to customers an unprofessionally run operation.
A third plank of the new email strategy involved organizing the contacts list in ways that expedited monthly orders. A core component was linking clients to their preferred payment processing method. Finally, he helped implement a new software platform that included automated emails and stored customer data, as well as online pricing information that was instantly accessible.
About Angelo Valle 